FAQ's

How do I get the photographs to you?

If you, or a family member, has a scanner you can email a scan of your photograph to me.  If you already have a good scanned image you can email it to me.

If you don’t have a scanner you can send me the photograph to me by post. 

How long does it take

It usually takes about a week, but if you need a job done urgently just get in touch and I'll see what I can do.

Can I take a picture of the photograph with my phone or camera?

It's not ideal, there usually won’t be enough detail to do a proper restoration, but send me a pic and I'll let you know what I can do with it.

How do I get prints of my new Photographs?

You, or a family member, can print the Photographs from the files I send you, or you can send them to a printer.  However, if you prefer I can also arrange for professional printing of your photographs to be sent to you at cost plus a small fee.

What scan settings do I need to use when scanning my photograph?

Please scan your photograph at a minimum resolution of 300dpi (600dpi if you can).

What should I look out for when I’m scanning the photograph?

1. Scan at a minimum of 300DPI

2. Make sure your scanner is set to scan a Photo AND is set to scan in colour (even for a black & white photograph)

3. Make sure the scanner glass is clean

4. Save your scanned image as a PNG if you can, if not then JPG is fine

I'll email you a link to download your finished Photograph/s.  This is for your review and will have a watermark.  If you are happy with the finished Photograph/s let me know and I'll send you a new link to your finished Photograph/s with no watermarks.  In the unlikely event that you are not fully satisfied just let me know what you would like to change.  If you're not happy I give you a full refund.

How do I receive my finished Photograph?

100% Satisfaction Guarantee

I'll email you a link to download your finished Photograph/s for review.  This is for your review and will have a watermark.  If you're happy with the finished Photograph/s let me know and I'll send you a new link to your finished Photograph/s with no watermarks.  In the unlikely event that you are not fully satisfied just let me know what you would like to change.  If you're not happy I give you a full refund.

I know what I want, will you take that on board?

Absolutely, yes.  If you want something specific I'll do my best to do that. For example some people want the photo cleaned up but do not want it in colour, or want it changed to sepia etc.  Some want very little changed just scratches and tears removed.  Some just want to be able to print a larger version of the photo as it is.  I am always delighted when someone asks for something specific, and will do my best to do what you want. 

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